We take your privacy seriously. This policy explains how we collect, use, protect, and manage your personal information when you visit our website or play JetX. We comply with GDPR and all applicable data protection regulations.
Last Updated: October 25, 2025
When you use JetX, we collect certain information necessary to provide our gaming services, ensure fair play, comply with legal obligations, and improve your experience. We only collect data essential for these purposes and never share your information with third parties for marketing without your explicit consent.
When you register an account at casinos offering JetX, you provide personal details including your name, email address, date of birth to verify you're 18+, residential address for verification purposes, and phone number for account security. We also collect identification documents if required by casino regulations for KYC (Know Your Customer) compliance, including government-issued ID, proof of address documents, and payment method verification information.
During gameplay, we automatically collect information about your betting patterns and session history to ensure fair play and optimize your experience. This includes bet amounts and frequencies, cashout decisions and timing, win/loss records for responsible gaming monitoring, game session durations and frequencies, and preferred game settings. We use this data to detect unusual patterns that might indicate problem gambling behavior, allowing us to intervene with responsible gaming resources when appropriate. Learn more about our gameplay mechanics.
Like most websites, we automatically collect technical information when you access our site including your IP address for security and fraud prevention, device type and operating system for compatibility optimization, browser type and version to ensure proper functionality, screen resolution for responsive design, and general location data (country/city level) for regulatory compliance. This technical data helps us maintain security, prevent fraud, and deliver the best possible gaming experience across all devices. Visit our mobile optimization guide.
For real money play, we process financial transaction data through secure third-party payment processors. We never store complete credit card numbers or sensitive payment details on our servers. Information we retain includes transaction amounts, payment method types (card, e-wallet, cryptocurrency), transaction timestamps, and withdrawal request details. All financial data processing complies with PCI DSS standards for maximum security.
We use collected information exclusively for legitimate purposes directly related to providing, improving, and securing our gaming services. Your data is never sold to third parties or used for purposes beyond those described in this policy without your explicit consent.
Process your bets and payouts accurately, maintain your account and gaming history, provide customer support when requested, verify your identity and age (18+ requirement), and ensure compliance with gaming regulations in your jurisdiction. These are essential functions we cannot provide without collecting relevant data.
Detect and prevent fraudulent activities, identify potential account compromises, monitor for unusual betting patterns indicating manipulation, prevent underage gambling through age verification, and protect against money laundering and other financial crimes. Security monitoring protects both you and other players.
Monitor gaming behavior for signs of problem gambling, provide self-exclusion tools when requested, enforce deposit and betting limits you've set, and offer resources for gambling addiction support when patterns indicate potential issues. Our commitment to player welfare requires behavioral monitoring with your best interests prioritized.
Analyze aggregated data to improve game features, optimize performance across different devices, identify and fix technical issues, develop new features based on player preferences, and enhance overall user experience. All analysis uses anonymized aggregate data whenever possible. Check our RTP and fairness commitment.
With your explicit opt-in consent, we may send promotional emails about new features, special bonuses, tournaments, and game updates. You can unsubscribe from marketing communications at any time through links in emails or account settings without affecting your ability to play. We never send unsolicited marketing, and opt-out requests are processed immediately.
We share your information only with trusted third-party service providers essential for our operations including payment processors for deposits and withdrawals, identity verification services for KYC compliance, customer support platforms to assist you, hosting and infrastructure providers for technical operations, and regulatory authorities when required by law. All third parties are contractually obligated to maintain your data security and use information only for specified purposes.
We implement industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our multi-layered security approach combines technical, administrative, and physical safeguards to ensure maximum data protection.
All data transmission between your device and our servers uses 256-bit SSL encryption—the same military-grade encryption used by banks. This ensures no third party can intercept or read your data during transmission. We store all personal information in encrypted databases with restricted access limited to authorized personnel only. Regular security audits by independent firms verify our systems remain secure against emerging threats. We employ advanced firewalls, intrusion detection systems, and real-time monitoring to prevent unauthorized access attempts.
Strict access controls ensure only authorized employees with legitimate need can access your data, and all access is logged for audit purposes. We implement two-factor authentication for all administrative accounts, conduct background checks on employees with data access, provide regular security training to all staff, and immediately revoke access for terminated employees. No single employee has complete access to all systems—separation of duties prevents insider threats.
We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. Gaming history and transaction records are typically retained for seven years to comply with financial regulations. You can request deletion of your account and associated data at any time, though we may retain certain information if required by law or for legitimate business purposes like dispute resolution. Review our responsible gaming strategies.
In the unlikely event of a data breach, we have comprehensive incident response procedures including immediate containment and investigation, notification to affected users within 72 hours as required by GDPR, cooperation with regulatory authorities, and implementation of additional security measures to prevent recurrence. We maintain cyber insurance and dedicate significant resources to preventing security incidents before they occur.
Under GDPR and other data protection laws, you have comprehensive rights regarding your personal information. We make exercising these rights straightforward and respond to all requests within legally required timeframes (typically 30 days).
Request a complete copy of all personal data we hold about you, including gaming history, transaction records, and communications. We provide data in commonly used electronic format for easy review and portability to other services if desired.
Correct any inaccurate or incomplete personal information in your account. Update your profile details directly through account settings or contact support for data corrections requiring verification before changes.
Request deletion of your account and associated personal data ("right to be forgotten"). We comply unless legal obligations require retention. Certain data like transaction records may be retained for regulatory compliance even after account deletion.
Limit how we process your data under certain circumstances, such as while contesting data accuracy or objecting to processing. During restriction periods, we store but don't actively use your data except where legally required.
Receive your personal data in structured, machine-readable format for transfer to another service provider. Useful if switching casinos or consolidating gaming accounts across multiple platforms.
Object to processing based on legitimate interests or for direct marketing purposes. We stop processing immediately upon objection unless we demonstrate compelling legitimate grounds that override your interests.
To exercise any privacy rights, contact our Data Protection Officer at [email protected] or through your casino's support channels. We verify your identity before processing requests to prevent unauthorized access to your information. All requests are handled professionally and confidentially within required legal timeframes. If you believe we've violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.
We use cookies and similar tracking technologies to enhance your JetX experience, remember your preferences, and analyze how you use our services. Cookies are small text files stored on your device that help websites function properly and provide personalized experiences.
Essential Cookies (Required): These cookies are necessary for JetX to function and cannot be disabled. They include session management cookies that keep you logged in, security cookies that prevent fraud, and load balancing cookies that distribute traffic efficiently. Without these cookies, core features like betting and cashouts wouldn't work.
Performance Cookies (Recommended): Help us understand how you use JetX by collecting anonymous information about pages visited, time spent in game, and features used. This data helps us identify and fix technical issues, optimize game performance, and improve user experience. We use Google Analytics with anonymized IP addresses for performance tracking.
Functionality Cookies (Optional): Remember your preferences including language selection, display settings, sound and graphics preferences, and betting history for convenient access. These cookies make your experience more personalized and convenient but aren't essential for gameplay.
Marketing Cookies (Opt-in Only): Used only if you've consented to marketing communications. These track your interests to show relevant promotions and measure effectiveness of marketing campaigns. You can disable marketing cookies anytime without affecting gameplay. Explore our player testimonials.
Control your cookie preferences through your browser settings (Chrome, Safari, Firefox, Edge all offer cookie management) or our cookie consent banner that appears on first visit. Note that disabling essential cookies will prevent JetX from functioning properly. You can delete existing cookies and prevent future cookies through browser settings, though this may impact your experience.
Third-party cookies from payment processors, analytics providers, and customer support platforms may be set when you use those services. We have no control over third-party cookies—review their privacy policies for details on their cookie practices.
If you have questions about our privacy practices, want to exercise your data rights, or need clarification on any aspect of this policy, please contact us. We're committed to transparency and protecting your privacy.